Shipping Policy

Our products are made to order. After you place an order, production typically takes 2–5 business days before your item ships. Production times can be longer during high-volume periods such as holidays.

Delivery time depends on production, your destination and the shipping carrier. As a general estimate:

• Domestic (US): about 5–12 business days in total from the order date
• International: about 2–4 weeks after production

These are estimates, not guarantees. Actual delivery times may vary.

Shipping costs are calculated based on the size of your package and your destination, and are shown at checkout before you pay.

You will receive a tracking number by email once your order ships. Many shipments are handed off between carriers during transit, so tracking may occasionally stop updating for a few days while the package moves between carriers. If your tracking has not updated for several days, please allow a few extra days before contacting us.

We ship worldwide. International orders may be subject to import duties, taxes or customs charges set by the destination country. Where applicable, these charges are either collected at checkout (shown as a separate customs duty line) or payable by you to the carrier or customs authority on delivery — checkout will always show which applies to your order.

If your order has not arrived within the estimated delivery window, first check your tracking link and allow a few extra days for carrier handoffs. If it still has not arrived, contact us via our contact page with your order number and we will investigate with our supplier.

If you entered an incorrect shipping address, contact us immediately with your order number and the correct address. If the order has not yet been processed or dispatched, we will do our best to update it. Once an order has been processed or shipped, the address can unfortunately no longer be changed.