Returns & Refunds

Our products are made to order — each item is produced specifically for you after you place your order. Because of this, we cannot accept general returns or exchanges for change of mind, wrong size or wrong color chosen at checkout. Please check the size information on each product page carefully before ordering.

This does not apply to products that arrive damaged, defective or incorrectly supplied — those are always covered, as described below.

If your item arrives damaged, defective or with a print error, contact us within 30 days of delivery. Please include:

• Your order number
• A short description of the problem
• Clear photographs showing the damage or defect

Quality is guaranteed by our supplier, and verified claims are handled at no cost to you.

For damaged, defective or incorrectly supplied items, our supplier will offer a replacement or a refund once the claim has been reviewed. Approved refunds are issued to the original payment method. We cannot promise a specific resolution before the claim has been reviewed, but every claim is answered.

Orders are sent to production shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible — if production has not yet started, we will do our best to help. Once production has started, the order can no longer be changed or cancelled.

Nothing in this policy limits your statutory consumer rights. If you are a consumer in the EU, EEA or UK, you may have a legal right of withdrawal (usually 14 days) and legal guarantees for faulty goods under applicable consumer law. Where the law gives you rights beyond this policy, those rights apply.

To report an issue or start a claim, use our contact page and include your order number. We will take it from there together with our supplier.